Impact Cleaning Solutions
FAQ
1. Why do business with ICS?
First of all, we usually have only one opportunity to make a good first impression at our offices with our prospects and customers.
By choosing ICS as your vendor of quality services you will receive:
·Over 35 years of successfully meeting customer service needs in a wide industry environment such as heavy/light industrial, distribution, manufacturing, retail, healthcare, educational
·a customized maintenance program with monitored peak performance indicators that will assure quality service that meets your current needs.
·a company that will make it a priority to know what’s important for your future business needs
·fully insured and bonded company
·a company that is eager to help you.
·continually educated vendor workforce
·a company that will constantly seek out opportunities to offer even more value added services.
·professional, well continuously maintained modern equipment
2. What types of services does ICS offer? See our Services page and if you don’t see what you need, call Bob.
3. Do I need to be at the office or at home to let you in, or can I give you a key?
We have numerous keys stored on a secure board to which only our Team Leaders have access. We label each key by a customer code - not business or address. This makes it easier for our clients not to have to remember to leave a key each day/night we are scheduled. We are licensed, bonded and insured. Should you require a copy of our documentation, please ask.
4. Will you be the working at our office or will you send someone else?
Typically, management will start the service and fine tune and monitor all tasks as needed.
5. How would you like me to pay?
Arrangements for payment will be negotiated in advance with the person who is legally responsible for paying invoices.
6. What if I want extra services (i.e.: inside the refrigerator or oven)? How do I request them?
Should you require Supplemental Services, please call us in advance if possible. This allows us notice to allocate additional scheduling time or staff for needs.
We appreciate your business and guarantee our service...if you are unsatisfied in any way, please let us know within 24hrs of the visit, and we will correct it within 48!
Customer Communication-- We use your input to heighten our level of cleaning services.
1. Why do business with ICS?
First of all, we usually have only one opportunity to make a good first impression at our offices with our prospects and customers.
By choosing ICS as your vendor of quality services you will receive:
·Over 35 years of successfully meeting customer service needs in a wide industry environment such as heavy/light industrial, distribution, manufacturing, retail, healthcare, educational
·a customized maintenance program with monitored peak performance indicators that will assure quality service that meets your current needs.
·a company that will make it a priority to know what’s important for your future business needs
·fully insured and bonded company
·a company that is eager to help you.
·continually educated vendor workforce
·a company that will constantly seek out opportunities to offer even more value added services.
·professional, well continuously maintained modern equipment
2. What types of services does ICS offer? See our Services page and if you don’t see what you need, call Bob.
3. Do I need to be at the office or at home to let you in, or can I give you a key?
We have numerous keys stored on a secure board to which only our Team Leaders have access. We label each key by a customer code - not business or address. This makes it easier for our clients not to have to remember to leave a key each day/night we are scheduled. We are licensed, bonded and insured. Should you require a copy of our documentation, please ask.
4. Will you be the working at our office or will you send someone else?
Typically, management will start the service and fine tune and monitor all tasks as needed.
5. How would you like me to pay?
Arrangements for payment will be negotiated in advance with the person who is legally responsible for paying invoices.
6. What if I want extra services (i.e.: inside the refrigerator or oven)? How do I request them?
Should you require Supplemental Services, please call us in advance if possible. This allows us notice to allocate additional scheduling time or staff for needs.
We appreciate your business and guarantee our service...if you are unsatisfied in any way, please let us know within 24hrs of the visit, and we will correct it within 48!
Customer Communication-- We use your input to heighten our level of cleaning services.
336-266-8890
Mission Statement
ICS will build strategic business relationships and customer loyalty that will further impact the bottom line for its customers.
ICS will build strategic business relationships and customer loyalty that will further impact the bottom line for its customers.
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